Refund policy

Return & Refund Policy

Last Updated: [Date]

At Vedhamrit, we want you to have a positive experience with every purchase. If you receive a product that is damaged, defective, incorrect, or has an issue attributable to our fulfillment, we are here to help.

1. Eligibility for Returns

Due to the nature of Ayurvedic and personal-care products, we generally accept returns only in the following situations:

  • You received a damaged product.

  • You received the wrong product.

  • The product is defective or has a manufacturing issue.

  • The product is missing from your order.

  • The package was damaged during delivery.

For hygiene, safety, and product-quality reasons, opened or used products generally cannot be returned unless the product is defective or we specifically approve the return.

2. Return Period

Please contact us within [7 days] of delivery if you believe your order qualifies for a return or replacement.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging

  • Any other information reasonably requested by our support team

3. Damaged or Incorrect Products

If your product arrives damaged or you receive an incorrect item, please contact us as soon as possible.

After reviewing the issue, Vedhamrit may offer:

  • A replacement product; or

  • A refund, where applicable.

Do not dispose of the product or packaging until our support team has reviewed your claim, as we may require photographs or other evidence.

4. Refunds

If your refund is approved, the applicable refund amount will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

Refund processing times may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

5. Non-Returnable Situations

Returns or refunds may not be accepted where:

  • The product has been opened or used, except where the product is defective.

  • The return request is made after the applicable return period.

  • The product has been damaged after delivery due to improper storage, misuse, or handling.

  • The product is returned without prior approval from Vedhamrit.

  • The customer simply changes their mind after receiving the product, where applicable law does not require us to accept such a return.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, dispatched, or handed over to the delivery partner.

7. Exchanges

Where appropriate, Vedhamrit may provide a replacement instead of a refund for damaged, defective, or incorrectly delivered products.

8. Shipping Charges

Where a return or replacement is approved because of an error attributable to Vedhamrit or a damaged/defective product, we will determine the applicable return or replacement shipping arrangements.

For other returns, any applicable shipping costs will be communicated to you before the return is processed.

9. How to Request a Return or Refund

Please contact us through:

Email: [info@vedhamrit.com]
Phone/WhatsApp: [+917710958380]

Please include your order number and details of the issue in your request.

Our team will review your request and provide the next steps.

10. Important Note

This policy is intended to provide general information about Vedhamrit's return and refund process. Nothing in this policy limits any rights or remedies available to consumers under applicable law.

Vedhamrit reserves the right to update this policy from time to time. Any changes will be published on this page with an updated revision date.